The Rx Spot · Patient guide

Your next step, made clear.

Keep this guide handy as you get started. Your clinic's instructions and the steps shown for your service take precedence.

1. 1

   Start with your clinic's storefront

   Use the link your clinic provided. Review the service description, displayed price and terms before proceeding. Keep that storefront link so you can return to the same team.

2. 2

   Create or sign into your account

   Use an email address you can access. Complete any confirmation step shown on screen. If a password link has expired, request a fresh link and use the newest email.

3. 3

   Complete the requested intake

   Follow the questions and consent steps for your selected service. At checkout, check your contact and delivery details before submitting payment. The information requested can vary by service.

4. 4

   Follow your clinician's review

   Watch for requests for additional information or follow-up from your care team. A submitted request is not a prescription approval. Your clinician determines whether treatment is appropriate.

5. 5

   Review order and shipping updates

   Return to your original storefront account for the status and tracking available for your order. If you need an update, contact the storefront's support team with your order reference. Fulfillment timing varies by order.

6. 6

   Check the instructions with your shipment

   Use the directions supplied with your prescription. Packaging, vial sizes and concentrations can differ. Ask the dispensing pharmacist to clarify any difference before use; do not reuse a previous vial's measurement instructions without confirmation.

General platform guidance, not individualized medical advice. FDA information about varying compounded medication concentrations.