RxSpot help
Let's get you to the next step.
Search the help guide for account, setup, and platform questions. This guide does not access your private account or make changes for you.
11 help topics
How do I sign in or reset my password?
Open Sign in and use your account email. If you need a new password, choose Forgot password and open the newest reset email. If a link has expired, request a fresh one.
Sign in →How do I finish a business invitation?
Open your latest invitation email, create your password, and complete the business details and agreement requested on screen. When setup completes, continue into your portal. If you get stuck, send support the step name and error message so they can help.
Get setup help →Where do I find my order and tracking?
Sign in through the storefront where you placed your order. Open your account to review order status and any available tracking. For an account-specific update, use that storefront's support contact.
Open account →How do refunds and business payouts work?
For a refund, contact RxSpot with your order reference for review. Business administrators can open Earnings, select the correct business, and request a payout using the confirmed payee details. A request is not confirmation that money has been sent.
Contact the team →How do I connect my business domain?
Open your business storefront settings and the Custom domain panel. Enter the hostname, follow the hosting verification steps, and update only the requested web DNS records. Keep existing email records. Confirm that the correct storefront opens over HTTPS before sharing the address.
Read the domain setup checklist →What does The Rx Spot actually provide?
The Rx Spot is a B2B telehealth operations platform. We give healthcare operators white-label storefronts, bulk and patient-specific ordering, catalog and pricing control, and an ops portal to run their day-to-day workflows — all in one place. We are the infrastructure behind the brand, not the clinical provider or pharmacy being fronted to patients.
Talk to the team →Who is the platform for?
Clinics and medspas, telehealth and wellness brands, pharmacies and fulfillment partners, and businesses that want to add a nutrition or wellness product line under their own brand.
Talk to the team →Can we launch under our own brand?
Yes. Storefronts are white-label — custom domain, logo, catalog, and pricing controlled by you. The Rx Spot runs the infrastructure underneath; your customers see your brand.
Talk to the team →Do you support bulk and patient-specific workflows?
Both. You can place bulk orders for in-office use, patient-specific orders through your storefront, or mix modes depending on the order. One platform, not separate vendors stitched together.
Talk to the team →How quickly can we get started?
A branded storefront can typically go live in a matter of days once catalog, pricing, and branding decisions are made. Demo-to-launch timeline depends on the scope of customization and credentialing.
Talk to the team →Is there a live storefront example?
Yes — open the live storefront and click through catalog, product detail, and checkout to see the patient experience end-to-end.
Talk to the team →Your brand. Our infrastructure. Live in days.
See the platform end-to-end — storefront, ordering, and fulfillment — in one walkthrough. Your catalog, your pricing, your brand.